The purpose of Dotjewels.gr is for every order to satisfy you 100%.
That’s why we give you the opportunity to return any product you want with an easy and fast refund process.
CAUTION: Returns or not available at customade personialised jewellery
Our customers have the right to return the products purchased from this online store Dotjewels.gr when it comes to: (1) products that were damaged during transport, with poor packaging, etc. (2) wrong products e.g. products that were not ordered and were sent incorrectly through the fault of Dotjewels.gr In case our customer has received the defective or wrong product, he must deliver it to the representative of the courier company who will bring him the replacement product. The product must be returned in the condition it was delivered.
The maximum return period may not exceed fourteen (14) calendar days from the date of receipt.
No changes are made to seasonal items (eg charms) and special orders (eg necklace names with families and monograms)
Returns of products at the customer’s expense
Our customer reserves the right to return the products purchased, free of charge and without obligation to announce the reason for which he wishes the products to be returned, within fourteen (14) calendar days from the date of receipt. In this case the return is made in a way you choose, and you bear the shipping costs of the return
What we ask is that the products be returned in their original packaging and unused, within 14 calendar days from the date of receipt of the order. The customer must contact Dotjewels.gr to inform us in writing about the bank account or credit card account to which the refund will be made. The refund corresponding to the products ordered by the customer and will be completed within 14 days from the date that Dotjewels.gr will receive the returned products.